Help Centre

Frequently asked questions

How should I choose my size?

Use the size guide shown on the relevant product page. Measurements can vary between styles, so check the chart for the exact product category and choose the larger size when between sizes or when you prefer lighter compression.

Will the selected colour match the product image?

Selecting a colour should update the product image where a colour-specific photo is available. Screen settings may cause small colour differences.

Which products suit yoga or Pilates?

Each product description lists its intended activities. For floor-based yoga, footwear is normally optional; our studio shoes are designed for indoor training, dance and flexible home workouts.

How do I care for activewear?

Follow the garment care label. As a general guide, wash cool with similar colours, avoid fabric softener and high heat, and air dry to help protect stretch fibres.

When will my order arrive?

Processing and delivery estimates are explained in our Shipping Policy. Tracking details are sent by email after dispatch.

Can I return an item?

Please read our Returns & Refunds page before sending anything back, or email hello@heyjojogo.com with your order number.