Returns & Refunds

If something is not right

Please contact us before sending any item back so we can confirm the correct next step.

Damaged, faulty or incorrect items

Email hello@heyjojogo.com within 7 days of delivery. Include your order number and clear photos or a short video of the issue. Once reviewed, we will explain the available replacement or refund option.

Change-of-mind requests

Items must be unworn, unwashed and in their original condition with tags and packaging intact. Shoes must only have been tried on indoors. Yoga mats, foam rollers and other accessories must be unused. Contact us before returning anything; eligibility and the return address must be confirmed first.

Refunds

Approved refunds are returned to the original payment method within 28 business days. Your bank or payment provider may require additional processing time. Original shipping costs are not refundable unless the item was faulty or incorrect.